FAQ | CHAM CHAM

How long does it take for my order to be dispatched?

The average dispatch time for orders is 7 working days.
What are the shipping charges?

Enjoy free worldwide shipping with CHAM CHAM, because our superstar clients deserve some pampering! P.S customs & import duties if any need to be bared by the buyer once the parcel reaches the destination country.
How do I complete my purchase at CHAM CHAM if I encounter payment issues with an International Debit or Credit Card?

At CHAM CHAM, we offer a secure payment gateway on our website where you can conveniently checkout with your purchase using a debit or credit card. However, if you face any payment issues due to bank restrictions while trying to finalize your order with an International Debit or Credit Card, please do not worry. Contact us directly on WhatsApp at +971 557149502. Our support team will assist you promptly to ensure your transaction goes through smoothly, allowing you to enjoy your upscale and bold CHAM CHAM outfit without further delays.
Can I track my order status?

Yes. Once your order has been dispatched. We will provide you the Waybill Number/Tracking Number for your order. You can check the status through our logistics partner's website.
What if I have a specific query regarding an outfit or sizing?

You can write to us with your query on labelchamcham@gmail.com or whatsapp us on +971 557149502
Can a purchase be returned or exchanged?

At CHAM CHAM we want to ensure our clients receive garments that are made with love & passion specially for them. Each outfit order placed at CHAM CHAM is put into production after receiving the size & payment confirmation from the client, hence due to the time & effort that goes into making the design we currently do not offer exchange or returns. Should you however need any alterations in your outfit we are happy to offer that service free of charge. Please do note any charges associated with sending the outfit back to us for alterations are to be borne by the client.
How do I find an outfit in my size?

We have size options from 32 bust size to 48 bust size in inches the dimensions are mentioned on each product description. For custom sizes you can connect with us on WhatsApp on +971 557149502 or email us on labelchamcham@gmail.com
Can I pay Cash On Delivery (COD)?

Currently we offer COD option only in India, request you to reach us on labelchamcham@gmail.com or whatsapp us on +971 557149502 to avail this delivery option.
Can I get my outfit customized?

Yes, all of our designs are available for size & colour customization. Please email us your requirement on labelchamcham@gmail.com or Whatsapp us on +971 557149502
Is shipping free to the UAE?

Yes, we offer free shipping to the UAE. However, since our production facility is in Mumbai, India. All our products are shipped from Mumbai. Any local government custom duties or taxes, if any, will be charged as per actuals at the time of delivery.